1. Cancelling your subscription
You can cancel your studio subscription at any time from your account settings or by emailing us at prabhakar@pkphotography.in.
When you cancel, auto-renewal is stopped and your plan remains active until the end of the current paid billing cycle. You will not be charged again after that.
After the cycle ends, your account moves to a free/limited state; your data is retained per our Privacy Policy unless you request deletion.
2. Refund eligibility
Because subscriptions provide immediate access to a digital service, fees for a billing cycle that has already started are generally non-refundable. We do, however, provide refunds in the following clear cases:
Duplicate payment or a technical error that resulted in you being charged more than once for the same period.
You were charged after cancelling and did not use the service in the new cycle.
A verified service failure on our side that prevented you from using your paid plan and could not be resolved within a reasonable time.
3. Refund timelines & method
Approved refunds are processed to your original payment method through Razorpay. Once approved, refunds are initiated within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days for the amount to reflect in your account.
4. How to request a refund
Email prabhakar@pkphotography.in from your registered email address with your account details, payment/transaction reference and the reason for the request. We acknowledge refund requests within 48 hours and aim to resolve them within 5–7 business days of approval.
5. Non-refundable items
Subscription time that has already been used or availed in the current cycle (except in the eligible cases above).
Charges arising from your failure to cancel before a renewal date, where the service was available for use.
6. Contact
For any billing, cancellation or refund questions, contact PK Photography at prabhakar@pkphotography.in or +91 88887 66739. See our Contact Us page for full details.